FAQs

GENERAL INFORMATION

Can I sign up to a monthly subscription for the FIX. dining experience?

A subscription model, seasonal menus and more pantry products for the FIX. Store are all in the mix. Sign up to our newsletter to be the first to know about all things new at FIX.

What is FIX.?

FIX. is an at-home dining experience, designed by Australia's top chefs. Your FIX. box is prepared by our team and delivered to your door. Only the final cooking touches are required ahead of you tucking into your FIX.

What is the FIX. Store?

The FIX. Store gives you the keys to our chefs' pantries. From secret ingredients, to produce normally sold by the pallet, to their very own hand-made condiments - this is where you go to get the goods that will step your cooking up a notch or five.

What are the chef dining boxes?
Who are the chefs involved? How much cooking is involved? How many people do the boxes feed?

We're thrilled to be working with some of Australia's top chefs - Peter Gilmore (Quay and Bennelong), Lennox Hastie (Firedoor), Paul Carmichael (formerly momofuku seiōbo) and Analiese Gregory (formerly Quay and Franklin). Our Head Chef Brian Murray (ex-Quay and Bennelong) is in the STIX kitchen looking after your FIX. order. Brian has worked with each of our fabulous chefs to develop a menu featuring produce from some of the finest producers across Australia.

The FIX. team do as much of the preparation as possible, and package your meal in sustainable materials, to be delivered to your door. Depending on the FIX. box you've purchased, there's varying degrees of at-home cooking. We've done as much of the work as we can, and you are required to do the finishing touches - this could include pan-frying the marinated duck legs; heating the curry through; getting the chicken in the oven or pulling together the salad and dressing. The directions are clearly laid out, with timings, chef suggestions and tips along the way.

The box description will tell you whether the meal is recommended for two or four people.

What does semi-prepared mean?

Semi-prepared means the majority of the hard work has been done, leaving just a few key steps for you to complete at home. You may need to heat, dress and plate up dishes once they have been delivered to you. The protein will require cooking at your home (e.g.: chicken, duck legs, abalone) - but it's all detailed in step by step instructions. Our produce, in its semi-prepared state, is delivered chilled and sustainably packaged.

ORDER INFORMATION

How far in advance can I order?

Orders can be placed up to one month in advance. Advance dates can be selected in our calendar at checkout. The order cut off time is 4pm, 48 hours in advance for NSW and ACT orders, and 72 hours for QLD and VIC orders (including Byron Bay).

Can I reserve / pre-order a FIX. chef dining experience box?

You can pre-order a box up to a month in advance, simply select your preferred date in our calendar at check out. To find out when a new FIX. chef dining menu launches, subscribe to our FIX. newsletter.

I pre-ordered in July. When will my delivery arrive?

Our first deliveries will be delivered to a door near you in early August.

Is there an order cut-off date?

The order cut off time is 4pm, 48 hours in advance for NSW and ACT orders, and 72 hours for QLD and VIC orders (including Byron Bay).

Can I place an order over the phone/via email?

All orders must be placed via the FIX. website.

The product I want to order is no longer available - what happened? What happens if a product is out of stock?

We are honoured to be sourcing our ingredients from some of Australia's best growers and makers. This means our boxes are subject to seasonal availability of ingredients. We have a limited production of certain dishes, which can mean an item will sell out. If a menu, dish, or item sells out it will show as SOLD OUT and be unavailable for purchase.

Can I purchase anything from the FIX. Store including freezer meals in person?

Our FIX. pantry ingredients, and Freezer Stash meals will be available for purchase at STIX Café Marrickville, subject to availability.
STIX is open Wednesday to Sunday and is located at 20 Chapel St, Marrickville NSW 2204.

Can I cancel my order?

If you need to cancel your order, please call FIX. customer service on (02) 9550 2772. Please note, our office is open Tuesday - Saturday 9am - 5pm (excluding public holidays). We accept cancellations up to 48 hours in advance for NSW and ACT orders, and 72 hours for QLD and VIC orders (including Byron Bay). If this has not yet passed, we will happily cancel your order and add the credit to your FIX. account or refund your credit card. If the cut-off point has passed, we will be unfortunately able to cancel an order.

Can I change the date of my order or my delivery address?

If you need to change your delivery address you can do so prior to your order being packed and dispatched (48 hours in advance for NSW and ACT orders, and 72 hours for QLD and VIC orders, including Byron Bay), please call FIX. customer service asap on 02 9550 2772. Our customer service team is available Tuesday - Saturday 9am - 5pm (excluding public holidays).

Can I add or remove items to an existing orders if it hasn't been shipped?

If you need to change your order, you can do so prior to your order being packed and dispatched (48 hours in advance for NSW and ACT orders, and 72 hours for QLD and VIC orders, including Byron Bay), please call FIX. customer service asap on 02 9550 2772. Our customer service team is available Tuesday - Saturday 9am - 5pm (excluding public holidays).

I'm sending as a gift. Can I include a gift note?

Absolutely - you'll be able to note personalisation at checkout.

Is there a minimum order amount?

Minimum order is $100.00, excluding delivery fees.

How do I use a discount code? Can I use more than one discount code in a single transaction?

Enter your discount code at checkout. Only one code per order is accepted.

There are no delivery spots for the day I want?

If you cannot select a specific delivery date, it may be because we do not deliver to your area on that day.

Why was my order cancelled?

Your order is very unlikely to be cancelled by us, but may occur if there is a shortage of products and we can not fulfil your order. In this event, we will notify you immediately and look to find you a suitable replacement product or offer a FIX. credit or refund.

DELIVERY

Where do you deliver?

Our delivery map is always being updated as we add new locations to our delivery area. For the full list click here.

When will you start delivering to my suburb?

If we don't currently deliver to your address, please drop us a note to hello@fixdining.com.au and let us know where you're located. We suggest signing up to our email list to be the first to know about new delivery areas, seasonal menus and product launches.

What days do you deliver?

Our delivery days are Thursday - Saturday but do vary depending on your delivery location.

Can I place a same day delivery order?

Due to the preparation required for our ingredients, orders must be made up to 48 hours in advance for NSW and ACT orders, and 72 hours for QLD and VIC orders (including Byron Bay)..

How much does delivery cost?

Depending on your location, delivery is between $20 and $35. This will be confirmed at checkout. Orders over $250 will receive free delivery.

Can I click and collect my Chef Dining Box or products from the FIX. Store at STIX Café Marrickville?

For those in Sydney, you can click and collect FIX. Dining Boxes, FIX. Store products or FIX. Freezer Stash items at STIX Café Marrickville on Thursdays, Fridays and Saturdays between 10am-2pm. STIX Marrickville is located at 20 Chapel St, Marrickville NSW 2204. Please ensure you click the 'Click and Collect' option when ordering.

Can I update my delivery address?

If you need to change your delivery address, you can do so prior to your order being packed and dispatched, please call FIX. customer service asap on 02 9550 2772. Our customer service team is available Tuesday - Saturday 9am - 5pm (excluding public holidays).

What time will my order be delivered?

Delivery times vary depending on your location, but generally occur between 7am and 6pm. You will receive a tracking link via SMS on the evening prior to your delivery, with an estimated time of arrival. On the day of delivery, this time will refresh to provide you with a more accurate delivery window based on the delivery route of the driver. This is subject to change.

Can I request a specific delivery time?

Unfortunately, we are unable to facilitate specific delivery times at the moment. We are working to offer this option in the future. Stay tuned.

Will I be notifed when my delivery is on it's way?

Yes! You will receive a tracking link via SMS on the evening prior to your delivery, with an estimated time of arrival. On the day of delivery, this time will refresh to provide you with a more accurate delivery window based on the delivery route of the driver. This is subject to change.

What if I won't be home to take the delivery?

We will deliver using reasonable endeavours, to the address nominated by you. All deliveries will be left unattended (subject to any reasonable directions from you at the time of ordering). If your delivery address is an apartment, unit, or secured building you must provide the access code, entry instructions, or such other means to deliver or safely leave your box. Otherwise, the delivery (including non-delivery) will be at the discretion of our logistics partner.

Who can accept my liquor order?

Liquour must be purchased with food. There is no requirement for anyone to accept delivery of the order.

How can I track my order?

You will receive an SMS with your tracking code on the evening prior to your scheduled delivery.

Are deliveries contact-less?

Yes, our deliveries are contactless and your FIX. order will be left in a suitable location at your nominated delivery address, subject to the discretion of our logistics partner.

Who delivers?

We work with a world class, nationally trusted delivery partner to fulfil FIX. deliveries.

Click and collect is available from STIX Marrickville. Click here to find out more.

GIFT CARDS

Can I gift someone a FIX. dining experience?

We would be thrilled to be gifted to friends and loved ones. Simply put their details in the delivery address when ordering. If you include your contact details (phone and email), all communication including order confirmation and receipt and delivery updates will be provided to you. It’s a good idea to let the recipient know to expect the FIX. delivery.

Can I buy a FIX. gift card?

Yes! Please click here to purchase.

I'd like to make a corporate order. How do I place a corporate gift card order, can I order gift cards in bulk?

Absolutely! Please email us at hello@fixdining.com.au or call (02) 9550 2772 and we can facilitate this for you.

RECYCLING AND PACKAGING

Is your FIX. packaging environmentally friendly?

All FIX. packaging is recyclable, biodegradable and/or fully compostable. To learn more about how to reuse and recycle your FIX. packaging, please click here.

Can I recycle the silver insulated bag? Cryovac bag?

Our cryovac bags are fully biodegradable. Simply pop them in your compost or worm farm and let nature do its thing. Alternatively, place it in your household bin. The silver insulated bag can and should be used again. We suggest popping it in the boot of your car for grocery shopping or impromptu picnics.

Can I recycle the gel pack?

Yes. The contents of the gel pack you received inside your order is non-toxic. We recommend keeping it in the freezer to use as an ice brick for eskies or similar. You can use the gel in potting mix or in your garden to retain moisture for your plants. If you would prefer to recycle the plastic, simply cut a hole in each square, empty the liquid down the drain, then pop the plastic in your recycling bin.

How can I resuse my delivery box?

"Once you remove the biodegradable packaging tape and add it to your compost, worm farm or household bin, there's a bunch of ways to reuse your delivery box!

  • Fill with seed raising soil and some seeds and try your hand at gardening.
  • Keep for gifting presents to friends and loved ones.
  • Tear into smaller pieces and add to your compost or worm farm.
  • Store keepsakes in them.
  • Build a robot head for your kids, your pet or yourself (there's 5.5 million results for this on Google if you need inspiration).
Can I recycle the packaging?

All of our printed material is recyclable (and made entirely from recycled materials).

Our food containers and pouches are 100% recyclable, so if you don’t think you’ll reuse them, give them a quick rinse and pop them in your recycling bin.

CHEF DINING MENUS / FIX. STORE ITEMS

How long can I keep the food in the fridge?

We recommend you cook and consume your FIX. dining experience within three days of delivery.

Where / what are the cooking instructions?

Cooking instructions are supplied on a card in the box and are also available on our website.

How much cooking is involved?

Each menu's cooking requirements are slightly different. You can find the instructions on our website if you'd like to know in advance. Any further questions, please email us on hello@fixdining.com.au or have a chat to our chatbot Mrs. FIX. It.

Can you cater to dietary requirements?

We list dietary information for each dish under the description. However, if you wish to enquire about specific dietary requirements or allergies, we recommend contacting us directly to discuss your specific needs. Please see our legend for dietary notes below: Vegan (vgn), Vegetarian (v), Gluten Free (gf), Organic (o), Free Range (f), Pescatarian (p), Lactose Free (lf), Halal (h), Kosher (k), Nut Free (nf), Fructose Free (ff), Dairy Free (df), Contains Nuts (cn), Contains Fructose (cf), Contains Egg (ce), Contains Seafood (cs), Contains Pork (cp), Contains Alcohol (ca), Contains Gluten (cg), Contains Dairy (cd), Contains Chilli (cc), Contains Soy (cso), Contains Sesame (cse), May contain traces of nuts (mcn), Contains Peanuts (cp).

How do I give feedback about the meals and FIX. store products?

We are always thrilled to hear any feedback you have about your FIX. experience. This really helps us to improve what we do and how we do it.

Feedback surveys are sent to you following your FIX. Dining box delivery, or you can send your feedback directly to us at hello@fixdining.com.au.

I bought the Lennox Hastie menu. Do I need to go and make an open fire now?

Not at all. We provide options to cook Lennox's menu on an open fire, on a bbq or on your regular stove top. The result, either way, will be delicious.

Can I reheat the meals in a microwave the next day?

Yes.

Do I need a microwave for Freezer Stash items?

Depending on your items, you may need to use the oven, or microwave/stove top. We have given you instructions for both so, do you.

ORDER / DELIVERY ISSUES

Uh oh, my delivery hasn't arrived.

Should you have any troubles with your delivery, please email us at hello@fixdining.com.au or call (02) 9550 2772. Please have your order number on you, and provide us with as much detail as possible.

Something is missing from my box.

Should you have any troubles with your delivery please email us at hello@fixdining.com.au or call (02) 9550 2772. Please have your order number on you, and provide us with as much detail as possible.

The contents of my box have spilled.

Should you have any troubles with your delivery, please email us at hello@fixdining.com.au or call (02) 9550 2772. Please have your order number on you, and provide us with as much detail as possible.

I didn't receive an order confirmation, what should I do?

Please email us at hello@fixdining.com.au or live chat with our team [Mrs. FIX. It chat bot] hours: Tuesday - Saturday 9am - 5pm (excluding public holidays).

CHECK OUT ISSUES

Why am I unable to click the "continue to delivery method"

You may not have reached our minimum spend of $100.00 (excluding delivery). You will be prompted to add more items to your cart in order to complete your checkout. We recommend grabbing a pantry item from the FIX. Store.

Why can't I see any delivery dates available for selection at checkout?

Your location might not currently be on our delivery route. Please view our list of delivery zones , and if we aren’t yet delivering to your suburb, please let us know via email hello@fixdining.com.au.

CUSTOMER SUPPORT

How do I contact FIX.?

Please email us at hello@fixdining.com.au or chat with our chatbot Mrs. FIX. Our customer service team is available between Tuesday - Saturday, 9am-5pm (excluding public holidays).

How long will it take for FIX. to respond to my email?

The customer support team is available on email or phone 9am - 5pm Tuesday to Saturday (excluding public holidays). We prioritise urgent queries, but we aim to respond to all enquiries within 24 hours. Thank you for your patience.

What do I do if I have an issue or query?

Please get in touch with us at hello@fixdining.com.au or live chat with our team [Mrs. FIX. It]. Our customer service team operates: Tuesday - Saturday 9am - 5pm (excluding public holidays).

What order and delivery communication will I receive?

You will receive a tracking link via SMS on the evening prior to delivery, with an estimated time of arrival. On the day of delivery this time will refresh to provide you with a more accurate delivery window based on the delivery route of the driver.